Financial Services

GlobalBank: 95% Fraud Reduction

How GlobalBank leveraged AI Agents and Voice AI to eliminate fraud, reduce costs by $2M annually, and improve customer satisfaction by 40%

$2M

Annual Savings

95%

Fraud Reduction

40%

Higher Satisfaction

6 Weeks

Implementation

The Challenge

GlobalBank, a leading international financial institution with over 5 million customers, was facing critical challenges with fraud detection and customer verification processes. Their legacy systems were generating thousands of false positives daily, overwhelming their fraud investigation team and causing legitimate transactions to be blocked.

1
High False Positive Rate
78% of fraud alerts were false positives, wasting investigator time
2
Slow Customer Verification
Manual identity verification taking 3-5 business days
3
Customer Frustration
Legitimate customers experiencing blocked transactions and long wait times

The Solution

Avantao deployed a comprehensive AI solution combining AI Agents for fraud detection and Voice AI for customer verification, integrated seamlessly with GlobalBank's existing systems.

AI Agents for Fraud Detection

Deployed autonomous AI agents that analyze transaction patterns in real-time, using machine learning to identify genuine fraud while eliminating false positives. The system learns from each investigation, continuously improving accuracy.

Voice AI for Identity Verification

Implemented voice biometric authentication allowing customers to verify their identity in seconds through natural conversation, reducing verification time from days to minutes while maintaining 99.8% accuracy.

The Results

Operational Impact

95% reduction in fraud losses
85% fewer false positives
Identity verification in under 2 minutes
60% reduction in investigation team workload

Business Impact

$2M annual cost savings
40% improvement in customer satisfaction
99.8% voice authentication accuracy
ROI achieved in 8 months

"Avantao's AI solution transformed our fraud detection capabilities. We're now catching real fraud faster while dramatically reducing false positives. Our customers are happier, our team is more efficient, and we're saving millions annually."

Sarah Chen, Chief Risk Officer

GlobalBank

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