HealthFirst: 50% Fewer No-Shows
How HealthFirst Medical transformed patient engagement with Voice AI and intelligent chatbots, reducing no-shows by 50% and improving satisfaction by 45%
HealthFirst Medical, a multi-location healthcare provider serving 50,000+ patients annually, was struggling with high patient no-show rates and inefficient appointment management. Manual reminder calls were time-consuming and often missed patients entirely.
- 1High No-Show Rate22% no-show rate costing $1.7M annually in lost revenue
- 2Inefficient RemindersStaff spending 15+ hours weekly on manual reminder calls
- 3Poor Patient ExperienceLong hold times and limited after-hours communication
Avantao deployed an integrated patient engagement system combining Voice AI for appointment reminders and intelligent chatbots for 24/7 patient communication, seamlessly integrated with HealthFirst's EHR system.
Voice AI for Appointment Reminders
Deployed conversational Voice AI that automatically calls patients with personalized appointment reminders, handles rescheduling requests, and confirms attendance. The system adapts to patient preferences and optimal contact times.
Intelligent Patient Chatbot
Implemented 24/7 chatbot that handles appointment scheduling, prescription refills, insurance questions, and general inquiries. Patients can communicate via text, web, or mobile app at their convenience.
Operational Impact
- 50% reduction in no-shows
- 95% reminder success rate
- 24/7 patient communication
- Staff time freed for patient care
Business Impact
- $850K revenue recovered annually
- Patient satisfaction up 45%
- 80% of inquiries automated
- ROI achieved in 5 months
"Avantao's AI solution has been transformative for our practice. We've dramatically reduced no-shows, our patients love the convenience, and our staff can focus on providing excellent care instead of making reminder calls."